We welcome you to en.graviolaprozono.com
The purchase of our products through the website en.graviolaprozono.com (hereinafter, the “Website” or “graviolaprozono.com”) will be governed by the following Conditions of Sale.
For any question in relation to the Terms and Conditions of Sale, you can contact our Customer Service Team by email info@graviolaprozono.com .
- IDENTIFICATION DATA
The person in charge and owner of this website is
Name: Kaizen Lab Europe Limited
NIF: 630672
Registered Office: Lower Ground Floor, 64. Lower Mount Street, Dublin 2. Ireland
Website activity: distribution of content related to en.graviolaprozono.com, sale of nutritional supplements online
Email: kaizenlabeurope@gmail.com
- HOW TO BUY ON THE WEBSITE?
MINIMUM AGE
To purchase our products through the Website you must be of legal age.
PRICES AND SHIPPING
Shipping costs are free for all countries.
The products will be sold at the price indicated on the Website, which is valid at the time the order is confirmed by the customer.
All prices include the Value Added Tax (VAT) in force, and include shipping costs .
CUSTOMS COSTS
www.graviolaprozono.com is NOT responsible for the customs costs of each country . These charges or customs costs are AT THE CUSTOMER’S CHARGE , and it will be the customer who must pay the customs costs of the country to which the order is directed.
MINIMUM QUANTITY PER ORDER
-For orders within Spain : The minimum quantity per order must be 1 bottle
-For orders outside of Spain: The minimum quantity per order must be 2 bottles
PURCHASING PROCESS
It is very simple! First of all you will have to choose the product you want, and to do so you will have to go to the top of the web where you will find the menu with different sections and choose the one that interests you the most .
By clicking on each product you can choose the desired quantity and add the products to the cart , you can also read all the information, all the ingredients they contain and the comments of other customers. They will be of great help to you!
Once you have added the product to the cart, you will be redirected to the “Complete Purchase” page , where you can enter your personal data, shipping information and pay for the order.
Once the personal data has been filled in , you can indicate your shipping / billing address, current Identity Document Number of the country where the client is nationalized and make the payment safely through the Mollie.com payment gateway.
The personal data that you enter on the Website will be treated in accordance with our Privacy Policy .
You can also leave comments for the carrier with a note regarding the address, delivery time … or for GRAVIOLA PROZONO, in case of any questions you may have.
Finally, we will ask you to carefully read and accept these Terms and Conditions of sale and our Privacy Policy , by clicking on ” I have read and agree with the terms and conditions of the web ” , and FINISH ORDER .
As soon as the payment process has been completed, you will receive an email confirming the order.
If you still have any questions or cannot add or modify a product, write to us at info@graviolaprozono.com ! And we will help you as soon as possible.
- INFORMATION ON NATIONAL AND INTERNATIONAL SHIPPING
We ship to all countries in the world.
We understand that as a customer you expect to receive your order as soon as possible, that is why we work to deliver your order as soon as possible and with deliveries of 24/48 working hours in SPAIN and 72/96 hours in INTERNATIONAL orders.
DELAYS IN SHIPPING DUE TO COVID 19
But due to the circumstances generated by COVID 19 , delivery times are being delayed and both for Spain and abroad can be delayed between 7/9 days or more depending on the restrictions of the country where the order is directed, from the receipt of the order.
In order to know when your order is dispatched, keep an eye on your email inbox. We ‘ll send you a shipping confirmation of your order and receive an email with the Tracking Code or Tracking of the order by the logistics company.
What if my delivery address is wrong?
We recommend that you check the address indicated when placing your orders to make sure that the data is correct and complete, since it is not possible to change the address once the shipment has already been made without generating an additional shipping cost. If you detect any incorrect information, contact us as soon as possible at info@graviolaprozono.com . Also this management can increase the delay in delivery between 24 and 48 hours more. Don’t forget to check all the fields well!
- INFORMATION ON PAYMENT METHODS
Payment is made in the last step in the purchase process, after entering all the card details and clicking on FINISH THE ORDER .
Payment options
Our payment gateway is 100% secure through Mollie.com , one of the most used platforms in Europe. Our website has an SSL certificate to securely encrypt the entire payment process.
We do not store any data regarding the card used to make the payment on our website.
The payment of your order can be made with Visa, Visa Electron, MasterCard, American Express . When paying by card, you can enter all your card details in the secure payment section through the Mollie.com Payment gateway module.
If for any reason it is not possible for you to complete the order or there is an error, call us or write to us at info@graviolaprozono.com , we are always on the other side to help you.
When you have completed the corresponding steps, you will be directed back to the GRAVIOLA PROZONO Website, where you will see an order completed message. At this time the amount of your order will be deducted from your bank account, in addition to receiving the order confirmation email.
- RIGHT OF WITHDRAWAL: KNOW OUR RETURN POLICY
Last update 06/22/2020
Only applies to the first order per customer
Have you changed your mind about your order? Nothing happens, the return is very easy!
The products to be returned must be in the same state in which they were received; unopened and with the original packaging and box, and within a period of 30 calendar days. Write to us and we will tell you how to manage it!
Once we receive the returned products, we will check that everything is correct and we will contact you to confirm that the refund has been processed. In these cases, within a maximum period of 14 calendar days, we will refund the amount you paid for the product / s to be returned (including, where appropriate, the initial shipping costs). The refund will be made through the same payment method that you chose at the time of ordering.
We will not make a refund in the following cases:
– Products damaged due to misuse or negligence.
– Products not purchased on the Website.
– Used products, whose container has been opened and / or manipulated.
Product warranty in case of defect or not matching the purchase reference
If this happens, we will take care of the whole process very easily and at no cost to you. Send an email to info@graviolaprozono.com with the order details and a photograph of what you have received, so that we can solve it quickly.
Once we receive the returned products, we will check them through quality control.
- If the quality control confirms the non-conformity or the defects of the returned product, we will contact you to confirm that the refund has been processed. In these cases, within a maximum period of 14 calendar days, we will reimburse you for all expenses incurred, including: the amount you paid for the product (s) to be returned and, where appropriate, the initial shipping costs and expenses. shipping costs generated by the return. The refund will be made through the same payment method that you chose at the time of ordering.
- If after the quality control no non-conformity or material manufacturing defect is detected, we will refund the price of the product, plus the initial shipping costs. In this case, the customer must bear the shipping costs that may arise from the return.
- CANCELLATIONS AND CANCELLATIONS OF ORDERS
I just made a purchase, but I want to cancel it. What I can do?
If you want to cancel your order, you must notify us as soon as possible through our phone or email: info@graviolaprozono.com .
If the order has not yet been managed, we can cancel and refund the full amount of the purchase. On the contrary, if the order is already being managed or has been sent and is in the hands of the delivery company, you must follow the return process.
- INFORMATION ON THE PROCESSING OF PERSONAL DATA
If you want to know how we treat the personal data that we collect through the Website, you can consult our Cookies Policy and our Privacy Policy.
